We want every woman who enters Phylaté Studio to enjoy a safe, welcoming, and comfortable experience. Please review the following before purchasing your package or reserving a class.

Studio Essentials: Pilates grip socks are required for all classes for safety within the studio. You’re welcome to bring your own mat, or one will be provided for you.

Arrival: Please arrive on time for your scheduled class. To protect the flow and safety of the session, participants arriving more than 10 minutes late will not be permitted to enter class.

Reservations: Class reservations are required and are always subject to availability. Purchase of a package or unlimited membership does not guarantee availability in a specific class or time slot.

Cancellation & No-Shows: Please cancel or reschedule your reservation at least 12 hours before class. Late cancellations and no-shows may result in the loss of that class credit.

Unlimited Membership No-Shows: Because class space is limited, unlimited memberships do not include unlimited no-shows. Members with repeated no-shows or late cancellations may have their advance booking privileges temporarily restricted. Three or more no-shows within a 30-day period may result in membership suspension or termination at the discretion of Phylaté Studio.

Waiver Required: A signed participation waiver is required before participating in your first class.

Packages & Purchases: All purchases are non-refundable. Class packages are valid for 30 days from the date of purchase, expire after that period, and unused classes do not roll over. Packages are for individual use only and may not be shared or transferred to another person.

Emergency Rescheduling: We understand that emergencies happen. Requests outside of the standard cancellation window will be considered at the instructor’s discretion and are not guaranteed.

Health & Pregnancy: Please notify your instructor before class of pregnancy, recent surgery, injury, or any health concern that may affect your ability to safely participate. Additional medical clearance may be requested when appropriate.

Our Studio Community: Phylaté Studio is committed to maintaining a welcoming, respectful, and supportive environment for all women. Disruptive behavior, harassment, derogatory or discriminatory language, or disrespect toward another participant or instructor will not be tolerated. Phylaté Studio reserves the right to refuse or discontinue participation when behavior interferes with the safety, dignity, comfort, or experience of others.

By purchasing a package, reserving a class, or participating at Phylaté Studio, you acknowledge and agree to follow all applicable studio policies, guidelines, and participation requirements.